Grooming and Boarding FAQ
Q: How long does a grooming take?
A: While most grooms are complete in approximately 3 hours, each groom is unique. Time varies according to size, age, type of groom, temperament, coat condition, etc. When we see your pet we will be able to give a more accurate estimate on how long your pet’s spa experience will last.
Q: Do you accept walk-ins?
A: Since Pet Spa at Vinings devotes themselves to focusing on one pet at a time, we are not able to accept pets without scheduled appointment times. However, call for an appointment and we will do our best to get you in as soon as possible.
Q: Do you groom sedated pets?
A: No. We refer any pets that must be sedated to be groomed at a veterinary clinic as sedation may require special medical attention.
Q: What is hand-stripping and do you offer it?
A: Yes, we do offer hand-stripping. This process is used on harsh coated dogs, usually terriers, to maintain proper coat texture and color. We pluck out the dead guard hairs by hand making it possible for a new hair to grow in. When harsh coated dogs are clipped instead of stripped, the follicle is damaged and loses its texture. Over time, the vibrant colors of the pet’s coat will fade.
Q: Will my pet be muzzled for the grooming?
A: Aggressive pets may be muzzled for their safety and ours. A handling fee may be charged.
Q: May I bring treats/toys in for my pet?
A: Yes! We encourage bringing items that will help pawsitively reinforce good behavior.
Q: Can I stay with my pet?
A: You are more than welcome to stay; however, you won’t be able to see your pet getting groomed. Pet Spa at Vinings also recommends the Express grooming for those wanting to stay with their pets.
Q: What info is needed for our first appointment?
A: Pets must show proof of a current rabies vaccination in order to stay at Pet Spa at Vinings. General pet, medical and contact information will also be asked for.
Q: Can my pet only get a haircut and no bath?
A: We want all pets to look their best leaving our salon. This cannot be achieved if the coat is not properly prepared to our standards. Also pets not cleaned immediately before their styling carry some dirt and debris in their coat, causing our grooming tools to break down much more quickly. As a result, all pets must be bathed by our technicians.
Q: How can I learn to best maintain my pet’s style between groomings?
A: Please feel free to ask us any questions you may have about how to maintain your pet. If you are interested in a more in depth learning experience, we do offer a private tutorial session for you and your pet. Our stylists will go over what tools work best on your pet and why, how to use them safely and efficiently,tips and techniques on how to get your pet’s cooperation, and finally how to make this a fun bonding experience for you both.
Q: When should I start bringing my puppy for professional grooming?
A: It is a good idea to bring your puppy for his first grooming between 3-6 months old (once they have had 2 sets of vaccines). It will help introduce them to the grooming process, and socialize them with people and other dogs. We also suggest that you start brushing your puppy everyday and getting them used to having their paws and face handled.
Q: How often should I groom my dog?
A: Regular grooming is recommended to keep your dog’s coat and skin in the best condition possible, plus it socializes your pet and gets them used to being brushed, bathed, and handled.
No matter what the breed, you should take your dog in for a grooming at minimum four times a year (that is every 12 weeks – Winter, Spring, Summer, and Fall). If you prefer a higher maintenance clip, or have a dog prone to matting or shedding, then we recommend more frequent visits.
Of course, you may choose to bring your dog in for regularly scheduled appointments every 4, 6 or 8 weeks, depending on your preference. If you like your dog extra clean or if you have a higher-maintenance clip on your dog, regularly scheduled appointments are the most convenient way to go.
If your dog has a medium or long hair that needs to be regularly trimmed will need grooming every 3-6 weeks. If your prefer shave downs, then 8 weeks. The longer the coat, then more often your dog should be groomed.
To keep shedding down on ANY pet, regular grooming is recommended. Professional grooming can easily reduce the shedding by removing a lot of the undercoat for you. A 4-6 week cycle is recommended for maintenance de-shedding.
If you have a “bath only” dog (Lab, Rottie, Boxer etc.) we also recommend every 8 weeks. This will help your dog maintain a healthy coat and skin.
Q: What about mats?
A: Matting is a very serious problem for dogs. Mats left in a dog’s coat only grow tighter, and can damage the skin, or even tear it open. Mats are often deceptive, hiding in areas that don’t get much visual attention from owners, such as under the belly, under the tail, and in the “armpit” area. If you are not on a regular brushing regimen with your dog, you may be unaware of these “secret” mats. These mats can trap moisture, urine and fecal matter tightly against the pet’s skin, allowing mold, fungus, or bacteria to grow, causing skin irritations that can be very uncomfortable for your dog.
Q: I brush my pet so why is he matted?
A: Matting is caused by a number of things.
- Improper brushing. There is a right way and a wrong way to brush certain types of coats, as well as the correct tools to use. Try the internet or a breed specific book for starters, or your Groomer or stylist will be happy to show you how to brush and the proper tools to use on your pet.
- Bathing: If you bathe your pet at home, no matter what product you use, if the hair is not COMPLETELY COMBED OUT before and after bathing, any mats or tangles can be worsened by the wet/dry process.
- Shedding: “Nonshedding” breeds such as poodles and shitzus really do shed, however, the dead hair gets tangled up with the live coat, and if not brushed out regularly, it will eventually form mats.
Q: How come my dogs hair gets matted so quickly?
A: The truth is if you want a longer hair style you have to brush your dogs hair at least once every day or every other day. Just imagine not brushing your own hair for 2 or 3 months – a dogs hair is not different.
Q: My pet has a lot of mats, is it necessary to shave them out?
A: It depends on the severity of the matting. Minor mats can sometimes be worked out, but many times shaving down or stripping is necessary. Your groomer will try to leave the coat as long as possible, but if the mats are very tight, shaving may be the only option. Remember, it grows back, and your pet will feel better!
Severe mats can cause skin irritations and hide other conditions such as hot spots, dermatitis, seborrhea, cuts, scabs, sores and redness. It is not unusual to encounter these problems when the coat is stripped from a badly matted animal and it is definitely in your pets best interest to address them.
Q: My dog’s mats require a shavedown, what can I expect?
A: Pets with matted coats need extra time and attention during grooming. We use extreme care when removing a badly matted coat, but there are risks involved. Some of those risks include nicks, cuts, or abrasions due to warts, moles, and skin trapped in the mats. After effects of mat removal can include itchiness, skin redness, self-inflicted irritation and failure of the hair to regrow. Shaved pets are also more at risk of sunburn and should be protected from the sun until the hair has grown sufficiently to protect the skin. In some cases, brief behavioral changes may be seen, but the vast majority of matted dogs show immense relief and happiness after removal of a matted coat.
Q: What can I do to prevent matting?
A: Prevention is by far the best defense against matting by scheduling regular grooming appointments. Brushing your dog at home is also very important. We are always happy to demonstrate proper brushing techniques for at home as well.